PRIVACY POLICY
                                                                                   ROCKETSHOT TV PTY LTD
Effective Date: 25th July 2024
Your Privacy and Rocketshot TV Pty Ltd (ABN 81677272310) (collectively and individually referred to as
“Rocketshot TV”, “we”, “us” or “our”).
WHO WE ARE AND HOW YOU CAN CONTACT US
We are Rocketshot TV and we are based in NSW, Australia. We are committed to protecting your privacy and
respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or
services we provide on our Sites www.streamrocketshot.tv and www.rocketshot.tv (“Sites”) and our social
media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of
the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not
cover information that you submit on other websites, even if we communicate with you on those sites. For
example, if you post something on Instagram, Facebook, Pinterest, X, or YouTube, that information is governed
by the privacy policies on those websites, and is not governed by this Privacy Policy.
You can contact us for privacy-related questions by completing this form contacting us at :
support@rocketshot.tv.
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988
(Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection
Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the
use, storage or transmission of personal data.
OUR ROLE IN YOUR PRIVACY
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.
OUR RESPONSIBILITIES
As we are the providers of the products and services on this Site, we determine how and why your data is
processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy
and we want you to know exactly what information is collected and how we use it.
YOUR RESPONSIBILITIES
Please read this Privacy Policy and our Website Terms & Conditions. If you provide us with any data relating to
a third party, you confirm that you have the right to authorise us to process that data on your behalf in
accordance with this Privacy Policy.
WHEN AND HOW WE COLLECT DATA
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by
completing a form or setting up an account, otherwise we might collect the data automatically. We may also
collect data when:
- You purchase a gift card for redemption on our Site
- You purchase an online course, webinar, program or service
- You interact with us on social media
- You complete any sign-up forms, landing pages or send us a direct message via social media or an
email to any of our nominated emails
- You participate in events, promotions and giveaways or any request for additional data such as
customer surveys
- You accept our cookies and other tracking technologies on any device you use to interact with us
- You voluntarily submit your data to us for any reason
TYPES OF DATA WE MAY COLLECT
- Contact details (name, address, email)
- Financial Information (bank details when you are making a purchase)
- Your business name (sometimes)
- Basic information about your business and its history (sometimes)
- Data about the products or services you purchase
- Data about your experience with our Site and our products and services
- Data relating to your circumstances and such other information that is relevant to the products or
services we provide to you
- Data relating to your attendance at seminars or other events held by us (including webinars and
podcasts)
- Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation,
what operating system and version) - we do not link this with any personal Data
- Data on how you use our Site (URL clicks, products and services views, how long you are on our pages
and other actions)
USE AND DISCLOSURE OF YOUR DATA
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis
to do so.
We will use your data for the purposes it was collected and related purposes which include:
- Operating our Site
- Providing you with products, information and services
- Customer support
- Tracking your purchase history
- Detecting and preventing fraud
- Improving our Site
- Making your experience on our Site more efficient and enjoyable
- Market research e.g. we may contact you for feedback about our products and services
- Provide you with information about events, other products or services or opportunities that may be of
interest
- Marketing (with your consent)
- Monitoring your compliance with our Website Terms and Conditions
We may disclose your data for the purposes it was collected and also:
- As required by law subject to our legal obligations
- With your explicit consent
- Within our business, limited to employees and trusted service providers who have a legitimate
interest to access your data in order to provider our products and/or services
- To send you marketing material (with your consent)
- To process your participation in any promotions and giveaways (including contacting you if you win,
displaying your name online and on our social media platforms)
- Share with third parties who are necessary to enable us to provide our products and/or services to
you, subject to appropriate confidentiality and data protection agreements
GOOGLE ANALYTICS
We use Google Analytics functions. You can find out how your data is collected here and there are instructions
here on how to opt-out of Google Analytics data tracking.
Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see
our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve
our adverts based on past visits to our Site. When you log onto our Site, we, with the help of Google Analytics,
use your browsing behaviour to connect this with other data that you previously provided to us in accordance
with this privacy policy.
META INSIGHTS
We use META Insights to track your interaction with our Facebook page Rocketshot TV Facebook page, this will
allow us to track usage and improve the performance of our page. We will use META Analytics to better
measure, track and understand customer user experience to enable us to improve our products and services
that we offer. You can check out Facebook’s privacy policy on their site, and if you want to opt out of seeing ads
on Facebook based on information we have received, you can control this in your ad preferences here.
CHOOSING NOT TO PROVIDE PERSONAL DATA
You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide
you with any products or services, however, you can continue to use our Site and browse the pages of our Site.
MARKETING
We will always let you know before we collect any data from you what the intended use is and if we intend to
use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at
any time). You can change your mind about marketing material by opting out by:
- contacting us via email support@rocketshot.tv or any email containing our domain name or
completing the contact us form on our contact page; or
- unsubscribing within the email if you have previously subscribed to our newsletter.
YOUR RIGHTS
You can exercise your rights at any time by contacting us via email at support@rocketshot.tv
ACCESSING INFORMATION WE HOLD ABOUT YOU
We will provide you with the information within 30 days of your request, unless doing so would adversely
affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights).
We will tell you if we can't comply with your request and why.
INACCURATE INFORMATION
You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.
OBJECTIONS TO USING DATA FOR PROFILING OR AUTOMATED DECISIONS
We may analyse your data to determine the products and services that are most relevant to you, such as
tailoring our emails based on your behaviour. However, we will not use your data for any automated decisions
that could significantly impact you without your explicit consent or where required or authorised by Australian
law. The primary purpose of using your data is to provide our products and services to you effectively.
THE RIGHT TO BE FORGOTTEN
You have the right to request for your data to be erased. This means we have to delete all information that we
hold about you, except to the extent of any information we are required to hold due to our legal obligations.
MAKING A COMPLAINT
If you have any complaints regarding how your data is handled, please contact us via email
support@rocketshot.tv
If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of
the Australian Information Commissioner.
SECURITY OF THE DATA WE COLLECT
We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any
information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and
appropriate physical, electronic and procedural safeguards to help protect your data. This includes the
following:
- Password access to accounts
- Storing electronic data with reputable third party storage providers who have appropriate security
protections
- Limit access to personal information to individuals who need to know.
- Using payment providers who are PCI DSS compliant
- We do not store your payment details
WHERE WE STORE DATA
We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure
that your privacy rights are adequately protected by ensuring these service providers have the same or similar
measures in place to protect data shared.
HOW LONG WE STORE DATA FOR
We will retain your data for as long as it is reasonably necessary for the purposes for which it was collected,
and as required by Australian law. The specific retention period will depend on your interactions with us. If you
have made a purchase, we will keep a record of your purchase for the period necessary to fulfill our invoicing
and tax obligations as mandated by Australian tax laws. Once we no longer require your information for the
stated purposes, we will securely delete it or anonymise any data that is no longer necessary, in accordance
with applicable Australian privacy regulations.
THIRD PARTIES WHO ACCESS YOUR DATA
We share data with third parties in the following circumstances:
- Other companies in our group of companies, as necessary to operate our Site
- Our suppliers and service providers working for us e.g. payment processors
- Our professional and legal advisors
- Third parties engaged in fraud prevention and detection
- Law enforcement or other government authorities
- Share with third parties who enable us to provide our products and services which may include:
o payment processors such as Stripe, PayPal, Xero, Shopify who may process your payment for
any products and services bought from us;
o Social media and analytics such as Facebook, Instagram and Google Adwords for purpose of
custom audience generation and the development of targeting criteria;
o Other third parties for business operations only such as ConvertKit,Google Sheets, PayPal for
processing and holding Data that enables us to ensure you are kept informed of all course
information, logins and marketing material, offers, promotions, newsletters, blogs and video
training.
- Where we have your consent to do so or otherwise where we are legally permitted to do so.
PAYMENT SECURITY
All of our real-time credit card authorisations are handled by secure third party gateway providers and these
are secured by the highest level of security. The following measures are taken to protect your data:
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by us or any outside party.
- All transaction data is encrypted for storage within our third party gateway suppliers bank-grade data
centre, further protecting your credit card data.
- Our third party gateway provider is an authorised third party processor for all the major Australian
banks.
- Our third party gateway provider will at no time touch your funds, all monies are directly transferred
from your credit card to the merchant account held by us.
We use third-party gateway providers that are widely respected for providing secure and reliable online
payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is
kept safe and secure at all times. While we attempt to protect the information in our possession, no security
system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all
organisations that handle branded credit cards from major card schemes. PCI DSS is a standard mandated by
the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security
Standards Council.
PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the
service providers.
AGE OF CONSENT
By using this site, you warrant that you are at least the age of majority in your State or Territory of residence.
Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from
anyone under the age of majority.
COOKIES AND HOW TO BLOCK THEM
Our Site uses cookies and similar technologies to provide certain functionality to our Site. “Cookies” are data
files that are placed on your device or computer and often include an anonymous unique identifier. Cookies
can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems
and the HELP function in your browser will tell you how to restrict or block the cookies.
You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete
cookies through your browser settings. For more information about cookies, and how to disable cookies, visit
http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access
all or parts of our Site.
WEB BEACONS
We may use web beacons (or clear gifs) on our website and in our emails. So basically when we send emails,
we can track behaviour such as who opened the emails, who clicked the links and collect information such as
your IP address, your browser or email type, we then put this information together to improve the
performance of our email campaigns and provide you with better and/or services specific to your needs. You
will always have the ability to opt out of any emails we send just click the link in the email that says
“unsubscribe”.
GOVERNING LAW
This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.
UPDATES TO OUR PRIVACY POLICY
Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time
to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory
reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is
prominently displayed at the very top of this Privacy Policy, so you know it's the latest version.